We caught this one on Consumerist, though it hasn’t seemingly made its way around the mainstream media yet. Sprint has mailed its customers a notice that, effective January 2008, it is changing some of the fees it charges. What is that, you say? That means a material change to the TOS? You know what that means: Get out of your contract while you can! That is, if you’re unsatisfied with Sprint.
On a Sprint users forum, someone posted what a Sprint CSR had read to him. The gist is that you have to be affected by the changes in order to have your ETF waived. So we suppose you’d have to go through the old fees and the new fees, see which ones apply to you, and figure out if there’s an increase. In that case, you can walk.
If this does apply to you, you might get a few generous offers from the Sprint folk. At least one Consumerist reader did — though he harbored enough contempt for the company that he wouldn’t stay regardless.
So the procedure would be to check if you’re eligible for an ETF waiver, and then call Sprint telling them that you plan to get out of your contract. Don’t come out and say, “cancel my contract,” because, well, what if you want to stay and they don’t offer you discounted deals? Just tell them that you’re planning on it and see what kind of perks and offers you get.
The cell phone companies play you enough. It’s time to play them.
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