Going Cellular

I have a Samsung Solstice 3G phone with AT&T Wireless and live in Northern Kentucky-Covington. I am having so many problems with my service it isn't funny. With my job, I have to drive throughout Cincinnati on my route. Every day, I drop at least 6-8 calls, which is ridiculous since I rely on that for my work. When my boss or other route reps send a text, I usually won't receive it or if I do its several hours later. When I make a call, there is always some kind of interference or crackling noise in the line. It takes me forever to check my e-mail since their 3G internet service is so slow. Also, there are many dead zones throughout the city. My boss and I are both tired of all of the problems we are having with AT&T Wireless and are going to switch to Sprint or Verizon since nothing is being done about them.

I love ATT service in my area..however when I got off my dads plan I had tried to start with ATT myself. They wanted a $750 deposit! Are you serious? Who has that kind of money to throw at a cell phone all at once. I have perfectly fine credit but they didn't care. So I went to US Cellular and started up for only $25. Thank you ATT for making me hate yoU!

We have a family plan with five phones, if I could get out of the contracts for them I would do anything just short of chewing my own arm off! The service, billing practices, customer support are so horrible they leave me utterly speechless. At first they were a great company(Cingular) but over the past four months I have been on hold or speaking with a customer rep more than I care to even comment on. Please consumers STAY AWAY FROM AT&T. I will be moving to the WalMart prepay ASAP, not fond of WalMart either but hey, it is like Politics..you just have to go with the lesser of two EVILS!

do not NOT NOT make the fatal mistake of choosing at&t; you will regret it FOREVER

YOU SUCK BEYOND MY ABILITY TO RATE

Poor customer service not just from one representative but many.
I switch my line over from another carrier and was told I was eligible for an upgrade. I went to the store to pick up my phone and was told I wasn't eligible until July it is now June. I told them I was told over the phone from at&t that I was eligible for the iphone that is why I switch my line over from the other carrier.
After going throught the store and 2 customer service reps I asked to speak to a manager which told me she would put in a dispute and I'd have to wait 72 hours for it to be approved.
I then received an email that said I had to accept terms in order for the phone to ship. The link to the email wouldn't approve so I called an spoke to yet another customer service rep she assured me that on her end it went through only to find out 2 days later that it hadn't again i called and processed the link with the help of a representative this time it went through. But here I am 4 days later without a phone but paying for the service. Now this isn't a problem with one representative but with many.

HORRID. There is no way to describe how poor the service is... and we live right near a tower. My iPhone drops over 75% of my calls. The internet connection is patchy at best, and slow. I LOATHE that I am stuck in this contract for another year. The very day my contract expires, we will be removing all of the phones on our plan from ATT.

I was an ATT customer with DSL, cellular, and wireless internet service (for where I spent my weekends) . I had unlimited data service on my wireless data plan. After one year on my two year plan, ATT called me up and said they had a "problem" where they moved me from ATT wireless to ATT service. They changed my plan from unlimited wireless to 5GB metered service and said I had nothing to say about it. They also reset my contract to 0 years. They said they could change the terms of the contract and I had no recourse, whatever changes they made, I was still bound by the contract.
These people are animals, they don't care one bit about their customers. You are a cash resource to them. They are pure evil. Don't give them your business unless you have absolutely no other options. They don't care the least about honoring their contracts, only in getting your monthly checks.

I have heard AND seen that At&t has horrible service. It takes more than 10 minutes to send a text! Also what makes me hate them more is that a few summers ago, they hired a company (Prime Electric) to dig a hole in my front yard. Then it took them 1 month to "Update their underground systems" before they filled the hole in. Then they came back a year later did the same thing, in the same place but it took them about 8-9 months to fill it in! DO NOT go with At&t as your cellular carrier.

At&t has the worst customer service representatives in the planet! it’s amazing how un-professional this people are, they keep you waiting for hours, and they treat customers very rudely , only to solve a simple phone issue! And if that wasn’t enough AT&T’s Customer Service call center are located in San Jose Costa Rica! Exactly in Moravia (I've done my research) . Just Great ….a bunch of people who’s english is incomprehensible and spelling is worst! Come on guys !! do not be fooled by this multi millionaire company. Apart from all this crap , AT&T’s signal in United States is incredibly atrocious and painfully inefficient. Save yourselves a lot of trouble , expensive and hidden fees and switch to VERIZON , they do know how to get things done !

Fucking company ATT fuck you again fuck you

WORST SERVICE EVER. I would rather go without a cell phone than use Att.

AT&T Go Phone prepaid is the way to go, not only do they have much better coverage than T-Mobile in Rhode Island, as Eden said, but they are CHEAPER. AT&T only charges 20 cents for international texts to Philippines, while T-Mobile charged 35 cents. AT&T offers features like 200 texts for just $4.99 and international texts are included. So I pay only $5 per month to send and receive close to 200 texts, where it would have been 20 cents each ($40), without the text feature. Also, a tip, only add the text feature when you refill your phone (I refill for $25 and it's good for three months) so the $4.99 is taken from your current balance, and not charged as a additional fee. If you don't use your phone often but like to text often, AT&T Go Phone prepaid is for you.

Best coverage in Rhode Island. Has some weak spots in western RI where other providers have no coverage at all. With RI being the smallest state, you might think a mobile provider could easily cover the whole state. T-Mobile can't even cover half of the state.

Ive been a customer with AT&T and never had a promblem till now I've changed my phone 3 times due to apple manfuntions 3 times and whenever I call you tell me my bill is due and do I wanna make a payment when I wanna no why my phone doesn't work I've been a customer for six years and all you do is transfer me to another department I use my phone for work cause I'm always on the road I have 3 phones with use and I pay$ 296.00 a moth when everyone I no has verizon and have 5 phones they pay $160.00 I want an explanation y

Stay away from this company!!!
I tried AT&T out for the 30 day period and after a fair and through comparison I found that it would just not work for my application. The people at the store were understanding and helpful. I was told there should be a final bill sent to me.

I did not receive a final bill however, I did receive a letter threatening to send the account to a collection agency. I called the number on the letter and inquired WTF I explained that I did not get a final bill and was not paying this amount until I was sent a bill so I could see why I owed the amount they claimed. The letter was sent on 12/14 I had been out of town working, I called them 12/22. I got the replacement bill 12/29. On 01/03 I was on the way to the AT&T store to get them to decrypt the bill and I received a call from Southwest credit attempting to collect for the bill.WTF LESS THAN 30 DAYS AND TO A COLLECTION COMPANY!!! WTF!!

The lady at SW was very polite and indicated that I was not alone that she had many complaints about the same thing.

The folks at the store helped me and I did owe a balance which I paid promptly.

I attempted to call AT&T customer service several times and got put in the phone loop each time and gave up after waiting an unacceptable time. The final time I called I did speak to a real person whom I expressed my thoughts on their handling of the account. I was told that the person whom I was speaking could not explain why it went to collections but if I would care to hold they would transfer me to the person who could help me. AFTER 15 MINUETS ON HOLD I GAVE UP ENOUGH OF MY TIME HAD BEEN WASTED WITH THIS SORRY COMPANY!!!!!

If AT&T were the only cell company in existence I would go back to the days of a pager and a phone card using a pay phone….
AT&T SUCKS!!!!!!!!!!

Having read the reviews from irate customers, I will not voice my complaints because they are telling my story. I live in N.E. Ga., & I just want ATT to provide the service they have promised ( for these exorbitant rates!)

AT&T is by far the most expensive, and crappest customer service of any other provider. I have had Tmobile (the BEST) and uscellular (okay with free incoming everything) I would still have tmobile but i moved to an area where tmobile doesn't offer any service. AT&T home and internet service is even worse then that, I have to call every single month to get crap taken off my bill, and wait on hold for an hour.

My Experience with AT&T (My AT&T Horror story)
A true story experienced by Krystal ***** of Grand Rapids, Mi

I am taking a personal stand against AT&T and making sure that as many people as possible hear about the experience that I have had with them.

Let me note from the beginning that I never actually signed up with AT&T, but was sucked up by them when they bought out Cingular, as they did to so many good companies. I went along with this, even the increased rates and stupidly resigned for a 2 year contract in order to upgrade to a new phone and pay less than $350 for it (which was a Razor). I went through 4 of these phones, (which all, after less than 2 months, became unusable due to either keys not working, the ear piece not working, or the part you speak into not working). I then was forced to buy a new phone because I had used my number of insurance returns-even though I paid for monthly insurance for this reason.

My new phone, the Blackjack 2 seemed to work good for about 6 months when my battery/charger stopped working. I called customer service and was shuffled around until eventually 2 months later I could charge my phone without tinfoil and toothpicks.

I should have been smart enough to quit then, but no, right around the time that my contract was up they conveniently started a promo to sell Iphones for $100. Being naive and too forgiving I happily signed right back up for 2 more years. All seemed well in cell phone land for awhile (minus the $100 a month I was paying for my bill).

That brings me to about 4 months ago. My roommate wanted to get an Iphone and thinking we could both cut our bills I put her on my plan, which means we RESIGNED for another 2 years. Fine, whatever, I will keep paying this unbelievable amount per month because I now can’t imagine my life without my precious Iphone. So I agree to keep paying for SERVICE.

This is where it gets interesting. About a month ago I moved from one suburb of Grand Rapids to another. I did not move to a small town or into a cave, I actually moved into a more populated area. Of course when I was looking at apartments I didn’t think to check my cell phone service, the price of rent and location, for some reason, seemed to be more important. So I find my new cozy apartment, right off of 44th street (a main vein in the circulatory system that is Grand Rapids).

Right after I moved I noticed I wasn’t receiving calls or text in my apartment. It didn’t take long to figure out that even though my phone showed 1 or 2 bars it wasn’t enough to actually make my phone work. So I called up ATT’s trusty customer service and explained my problem. I was told there was a tower down nearby and the issue should be resolved in 1 week. 1 week later…. no service. So I call ATT and tell them again. “Oh that tower still seems to be down, so wait one more week”. Fine… but now I’m getting a little annoyed. One more week later and still no service so I call back. “Oh were sorry, it looks like your apartment complex and ½ a mile in each direction around you doesn’t seem to have that great of coverage, even though there are 3 towers within 5 miles of your home”. But just in case I wasn’t irritated enough they ran me through 3 phone calls more of technical support to try and fix my phone (which was extra fun due to the fact that most of the calls were dropped, when they would even connect at all.) So ATT comes to the conclusion that since my phone isn’t working I will need to call them from my roommates phone (who was now on my plan remember?) from our home who also doesn’t get any service. And in case we couldn’t get a hold of them, they would try calling us back. Since we obviously couldn’t get a hold of them, they tried calling us which I received the voicemail for one day later. I then received a text message saying that since I wouldn’t call them back, and since I didn’t answer when they called, they were canceling the complaint. THANKS ATT for your help.

So now that I’m thoroughly ticked and I drive down the road to be able to use my cell phone that I am paying a combined $220/month for. After 4 transfers of arguing with customer service about paying half of my rent for cell phone SERVICE I’m not even receiving I finally get to talk to the nicest, most polite MANAGER I’ve ever had the privilege to talk to. She explained to me that since I signed the contract when I was living in a different location, there is nothing that they can do. Never mind the fact that the map of coverage on their website shows full coverage in my area.

So we get into a discussion that since I signed a two year contract for SERVICE (apparently my definition of service is far different than ATT’s, I actually think I should be able to use the service I am paying for) I will have to pay a hefty cancelation fee to cancel the service I am not getting. By the way my boyfriend’s cell phone (Verizon) and my roommate’s cell phone (Sprint) both have full service in and around my apartment. When I explained to her that I moved to another highly populated area and did not anticipate this and I did not want to pay the fee she told me that my other option would be to get a Microcell- a device that will boost the service I am not getting for a one time small fee of $75! Oh and then I would get to pay an extra $20 a month to use that service. When I tell her I refuse to pay more that $220 a month for something they should be providing me with anyways she says so nicely “I don’t know how long you’ve been using a cell phone for, but they usually don’t work in houses”. (Well thanks for that, you can look right at your screen and see that I have been a customer forever). Ok so you are telling me that when I am standing in the backyard I should be able to use it? “Well not necessarily, if there are trees and buildings around you still might not get service”. So you are telling me that most people can’t use their phone in or around cities yet once you get out of the city there is no service anyways? Wait, Wait, Wait, so I need to be standing on a hill in an open field directly next to a cell phone tower to have my cell phone work? “I’m sorry I couldn’t resolve your issue (even though she didn’t try) but I will give you a $20 credit (gee thanks, my bill is $220) for the issues you have been having (in the sweetest “I hope you die” voice I have ever heard).

Well it’s sad to say but the $20 would have shut me up had it ended there (I was planning on just cancelling my service at the end of the month when my roommate and myself both had time to find another phone service provider). But sadly no, I fell into another ATT trap (I at this point am thinking I like to be abused?). My roommate and I need to set up Wi-Fi in our apartment and of course the cheapest plan with the best options is……duuun duun duun daaaaaaahhhhh…… ATT!!!! When I call the customer service to talk about the rates and plans I am told that there are two choices for modems, a cheaper one for $50 with a $75 gift card or a $85 one with a $100 gift card. The more expensive one will “obviously” work better and since I am getting the rebate it’s free anyways! Oh and it will only be $14.95 a month for the service. This sounds great, I say….Sign me up, but hey, I would rather have that $100 go to my phone bill is that ok? “Sure, no problem, *click click click* there you go, your all set, it’s on your account!” ATT then informs me that I should be receiving my modem in one week and since all packages go to the office, I check the office after a week and then for the next 3 days. Still no package. So I call up good old’ ATT and tell them I still haven’t received it. Come to find out that…hmmm this is weird…. They can’t seem to find my account. After about 4 transfers and 40 minuets plus 1 dropped call and call back “Oh wait here it is… the person who set up your account seemed to have set it up for your apartment complex’s office”. “Since it’s not the right address we will have to cancel your whole account and start from scratch which means you will have to wait another week for your service to be activated”. “Oh and just to be sure, what price were you quoted for the service so that I can make sure it’s right on your account?” $14.95 I say. Also can you check for me to make sure that I am receiving the $100 credit on my account, I want to make sure it didn’t get lost in this mix up. “I’m sorry, I don’t know what the last person told you but we can’t even access you phone bill and it takes us up to 90 days to join your phone account with your internet account” Sweet I’m glad I was lied to. Can you make sure that I receive the $100 gift card then? She so politely says “Sure no problem” which I can now translate to “don’t hold your breath”.

Cool, I’m super happy at this point, especially since my phone doesn’t work and the internet was going to be my only outside connection to the world. So I wait another week and finally my internet is working and all is happy in internet land.

4 days later…..
I receive my welcome letter to ATT internet usage. It says Welcome! We are glad you joined us and signed up for our $35.95 (remember I signed up for $14.95) a month service! (We love to suck the life right out of our customers, and we will rob you for every last dime you have)… it’s in the fine print you just have to look close enough.

I call for 2 days and get transferred and transferred, no one can help, and put on hold, at which point my phone decides after a good 40 min to drop my call. By this point I am so incredibly happy that I turn a nice shade of red and drive over to my local friendly ATT store. I finally get to talk to a representative after he has a great 12 min conversation about where he is moving to with the gentleman in front of me. I explain to him the situation about the internet, and oh, while I’m here I want my cell phone service to work and I’m not paying another dime. Well, he explains, “the stores actually can’t access the internet service, only phone service, but I will call them right now for you”. So I wait while they call, to find out that the internet service office is closed and there is nothing that they can do right now. But he will take my name and have his manager handle it in the morning and call me. As for the cell phone, he has seen customers with the same problems call and they give them a microcell for free! Great I said, I will try that… I pay $220 a month, they should want to keep me as a customer and give me a Microcell right?

Wrong. The first person I talk to tells me that they only gave them away free to a random drawing of people (which I was not one of). The second lady tells me that they never gave them away and that I can buy one for $150 (not even the same price as last time) and since I have internet already I won’t have to pay the monthly fee. The third lady tells me that you can’t even get Microcells over the phone you have to go into the stores. These are also all phone calls which were dropped, hard to hear and relatively rude.

So I decide to wait for the manager of the store to call me back first thing the next day like I was promised. Was I surprised when he didn’t call? Honestly, I was a little. Why? I couldn’t even tell you.

The next afternoon I drive back over to the local friendly ATT store and as soon as I march in (in the prettiest shade of fuchsia I might add), the representative who had told me a manager will call me, sees me, leaves the person he is talking to and goes into the back to get the manager. The manager Mike, who I am now on a first name basis with comes out and apologizes for not calling me. There was a miscommunication, he tells the representatives to say he will call in 48 hours. Also he called and tried to fix my account and there is nothing he can do for the internet. I explain to him that I won’t be keeping the service; I will be canceling it in the first 30 days as well as canceling my phone if things don’t get fixed now.

As for the Microcell he can’t give one away but he will put $150 on my cell phone account to make up for it. Even if I don’t buy one “ATT at least owes me this much”. Also since he can’t fix the internet service he will personally add the difference to my cell phone bill each month (as long as I send him an email). He is personally taking responsibility and will help as much as he can. (I do have to say that out of everything; at least he actually tried to help). Thank you for your help Mike, and here is my advice to you… Bail out of this sinking ship before you are completely consumed by this horrible company.

Since I still wanted my internet account fixed and the $100 I was promised for buying an $85 modem, I called back again. After another hour and 6 transfers I was finally able to find someone who told me “my account should be all set”. Meaning when my bill generates on the first of October it should be $14.95. Am I hopeful? No….I’m learning. But what about my $100? Well we don’t give the $14.95 deal with the $100, (so basically I’m lying). “The only thing we can do is listen to the (so called) recorded calls”. Actually, that is a great idea, I don’t know why I didn’t think of that, I would love for you to listen to all of these calls, and then I want everything I was promised. I was quickly transferred to a manager who told me she would send me a $75 gift card (that’s the most they can give according to her). Uh, no I don’t think so, that doesn’t even cover the cost of the modem. “Oh and I can send you a $25 gift card too”. “All I have to do is sign online to my account and accept the offers and I have to do it within 30 days”. Great, thanks. I will do that right after I get of the phone. “Ok, I’m glad I could help…*click*”.

So I sign online to my account and son of a ***** I can’t accept the offers until I get my first bill after the 30 days.

That brings us to 2 days ago. I received a text message from ATT asking me about my recent service with Mike. On a scale of 1-5 how was my experience with Mike? I gave him a 4, he did the best that he could with the crappy company he works for. And on a scale of 1-5 would I recommend anyone to use ATT. That got a -10. Then I received another text asking to explain why I gave ATT a -10. I explained as best I could through a text why I wished ATT would rot in hell.

Within a few hours I received a call from Kalamazoo, Mi. It was a regional representative from ATT, Andrea, and she left me a voicemail that she was very concerned about my issue and wanted to try and help (she had to leave a voicemail because my phone never actually rang, weird, I know right?) She was so concerned that when I called her back and left a voicemail, then called back 2 more times that she still hasn’t returned my call.

That leads me to this letter/warning to the general public/venting session. I literally do not know what else to do. I will be posting this on every website I can find including but not limited to Craigslist (many different cities) Facebook (millions are connected), Twitter (I don’t have an account but will be making one for this), and any blog I can find. I will also be trying to contact the better business bureau, (I really am that desperate for help) even though I’m not even sure what they are.

So if anyone has any suggestions or would like to vent along with me feel free. If somehow this makes it to someone high up in ATT, I really hope you can take this and learn something about your company (and I honestly hope it is too late by then, and I’m not a very negative person, so that means a lot). Mostly though, I want to keep people from getting sucked into the enormous web of lies, deception, rip offs and crappy customer service that makes up ATT. Trust me you will be much better off getting an IPod touch and actually having a cell phone that works, save hours of your life on the phone with ATT, and paying less that $220 a month for service that you may or may not receive, depending on the trees around you, the way the ducks are flying and the amount of Iron in your dirt.

Long live Verizon and Sprint

AT&T's Wireless service is really bad in the Cincinnati/Anderson Township area of Southwest Ohio. First of all, their coverage is really spotty throughout the city (near Linwood Rd. and Herschel Ave.), I get at least 50% of all my voice calls dropped everyday, the voice quality is very poor and you hear crackling and interference when you make a call, many times, you will not receive text or voice messages for several hours, maybe even a day or two, and the 3G internet is very slow. This is the worst wireless carrier around. Verizon blows this company out of the water. Avoid AT&T wireless, their service is horrible and their 3G network is very unreliable.

We have AT&T for our landline and are currently deciding which company to switch to. Why? Because I have wasted upwards of 10 hours with their customer service and have gotten nowhere with my issue.
Ok, the landline went dead. It happens. When the line finally went totally dead, AT&T determined that it had to be replaced since it was too far gone to fix.
Ok, that happens, too.
But it managed to generate two false alarms to the LAPD on the part of our home alarm system which isn't wireless. This created two large fines from LAPD's alarm division.
What I object to is the fact that AT&T WILL NOT VERIFY IN A LETTER that the line went dead and had to be replaced. They WILL NOT VERIFY or send us a copy of a work order for this repair. The LAPD will waive the false alarm fines if we can get some sort of verification from AT&T that the line was faulty. LAPD told me that other companies will verify, but that they keep hearing that AT&T will not provide this basic customer service.
AT&T will only generate a ridiculously worthless, vague letter that states they hope we are now happy with their service! I spoke with a customer service rep. today and went in circles about how ridiculous that letter is, can I have a copy of a work order? No. Can I have a letter stating what repair was made and when? No.
Then the customer service rep. said that she would "have her supervisor call me". This is an obvious way to simply get me off the line. She can't give me the supervisor's name or phone number, of course. I just have to trust that this mysterious or fictitious person will call me -- and if she does ever get around to it, it will probably be to tell me that she cannot give me a letter that will verify in any way that the line was faulty and had to be replaced or even that work was done on our line at all!
What is AT&T afraid of? Apparently not of losing customers or having their bad customer service written about on the internet so that potential customers can make a better choice.
Meanwhile, we have $572 in fines that could be waived if AT&T would provide a simple verification letter. The LAPD told me that I will have to get a Court Order to force them to do this!
What a nice waste of time. Thanks, AT&T.
If this is what their land line service is like, I can only imagine what their wireless service is like. I was going to get an iPhone - so many reviews say the iPhone is great but AT&T isn't - so until Apple divorces AT&T, I will stick with my EVO and Sprint!

My wife and I each have a Nokia 2750 phone. These units are very frustrating to try to use. Even near a tower, no signal to be had on many occasions. So much for the great AT&T coverage with this unit. Very low volume, very difficult to use when a signal can be found. Tried to upgrade, store wanted $171.00 per phone to replace the three month old units. The phones were a retirement gift from our Daughter. I guess AT&T will get their phones back and we go back to N telos. I just want a basic phone THAT WORKS! I'm 68 years old, don't need a toy.

At first I loved my AT&T U-verse, Internet and Cell phone service. But within a 6 month period are cable went out twice and all of our shows got deleted off our DRV. At&T responed with "it was a bad box", if we got two bad boxes i wonder how many bad boxes are out there. Both times this happened it took several days for ATT to come out and fix the issue.

Last month i saw two download charges on my bill, that i didnt download. I called ATT and they took the charges off with no problem. This month I got my bill and there are the two download charges. I call and they are telling me that my bill was credited last month for 4 downloads and not two, so this month i have to pay for the charges, because i got a double credit last month. ATT your method of billing sucks and so does your cutomer service. I hope anyone reading this has better luck with them, then i have.

AT&T's 3G service is horrible in Northern Kentucky/Southwest Ohio. What does it take to get a clear call or a call that actually connects and stays connected on my brand new iphone? I rarely ever receive picture, text or voice messages that people send me either. This has to be the worst wireless service I've ever experienced. Verizon puts AT&T to shame. As soon as my contract is up, I'm switching providers. I'm paying over $100 a month for this crappy service.

Have been using AT&T for years and no matter what phone I use the results are the same. My phone rings for about 10% of my calls at my home. Half of those get dropped. The rest go to voice mail.

Pay 2x your Monthly fees for NO SERVICE

If you don't pay your bill, they shut off your service (fine). BUT....... Not only do they continue to charge you for service they are not providing you, they then charged me fees totally my monthly charges (doubling my cost) for service that was SHUT OFF!!

WHO DOES THAT?

Then, when I went to cancel, (I was off contract), they continued to charge me for another month (Its in the TERMS) and more fees.

Ethically challenged company?

Vote with your dollars. RUN, don't walk....AWAY from ATT. If they were the last phone company on earth, I would go back to using walkie talkies.

Cons: Where do I begin? I live in Cincinnati, Ohio and am on my third new 3G phone. I'm STILL having a lot of problems with dropped calls, poor voice quality with crackling and static, missed text and voice messages, network busy messages, unreliable 3G

Summary: AT&T Wireless does not care about it's customers at all. Obviously, I'm not the only one who feels this way. I have called customer and tech support at least 3 times each and have gotten nowhere. They always submit a "trouble ticket" but yet nothing is ever fixed. It's either that or they blame my phone for the problems. They just don't want to spend any money or care enough to help you or to upgrade their crappy 3G network. I have a ton of dropped calls everyday, terrible voice quality where there is crackling and static in the line when I make a call, network busy messages, text, voice, and picture messages that I don't receive for hours, if at all, and poor reception. A lot of times calls won't even connect and I hear dead air space. There are numerous AT&T dead zones throughout the Cincinnati, Ohio area. I can't stress enough, do not go with AT&T Wireless. You will have a ton of problems and will get nowhere with customer service. I am so fed up that I'm contacting the Ohio Public Utilities Commission and the Better Business Bureau to get something resolved. My contract doesn't end until October of this year, but I will be more than happy to pay their early termination fee to get better wireless service.

I've had AT&T and Verizon and I've had a problem with reception on both - in my own yard. I'm wanting to go to a family plan and try to save some money. I don't use half the minutes on the lowest plan. All I want is mainly for emergency purposes. They won't let me go to anything smaller than 450 min.

I called AT&T on Feb. 20, 2010. The rep asked me if I wanted to add the data package. I asked if I could cancel it after a few days (to make sure there wasn't a minimum fee)? The rep assured me that I could cancel it any time. I agreed. Feb. 25, 2010, I called to cancel the data plan. She asked why and put me on hold. After several minutes, she came back and said that because I have a “smart” phone, I was required to have the data package. I explained that I have had this phone for 3 years now and have never had the data package before. She said it was a new policy since Nov. I told her that the rep who sold me the data plan told me that I could cancel it. She put me on hold for couple of minutes and then said she was sorry, but I would have to keep paying for it. My only option was to buy a new phone from them that was not a "smart" phone. I explained to her that I run a business and need to have my current phone. I explained again that I was told I could cancel any time. She said the rep had not made a note in my record saying I had permission to cancel the service. I asked to speak to a supervisor. She put me on hold for 10 minutes, and then said she was sorry, but I had to keep it. I asked again to speak to a supervisor. She put me on hold for 5 minutes, and then I spoke to China, who also told me that it was AT&T policy and I can never cancel it. I told her I was not informed of that and explained what I had been told. She said I would have to keep the data plan or buy a different phone. I refused to buy a different phone and asked how to close my account. She offered to send me a non-smart phone to use. I appreciate receiving a free phone, but it is not acceptable that the phone which I bought from AT&T for hundreds of dollars is now unusable unless I pay for a data plan. I’ll have to carry 2 phones. I also find it unacceptable that their rep told me I could cancel the service, and they are refusing to honor that. If she had told me I could never cancel, I would never have signed up.

Update: I called to activate the free phone that they sent me. The supervisor, China, told me that I would not have to pay any fees for the phone or activation and that I would not have to renew my contract to use the new phone. However, when I called, they told me that they were sorry I was misinformed, but in order to activate the phone they sent me, I would have to agree to a 24-month contract and pay the activation fee. I explained who I had talked to and what they had told me, but they refused to honor it, again.

You son-of-a-bitches, and yes you should be able to detect quite a bit of anger in the opening of this letter.
You have misrepresented and lied to me about your worldwide cell service to me again and for the last time. I am stuck here in Kaohsiung, Taiwan with no cell coverage other than to be only able to receive incoming calls. This is after on Friday Feb. 12th I called AT&T to confirm that I had my worldwide coverage intact and that there would be a seamless transition when I arrived in Taiwan. The two times I traveled, someone or your incompetent system placed a roaming block on my worldwide coverage and once again as of this letter I still have no coverage.
On Friday morning Feb. 19th before I called the international customer service number from my cell phone and the number that the Chunghwa Telecom’s recording gave, besides it stating that my cell phone is unauthorized to use the system. When I attempted to contact the number provided ; 0800080090 which is Chunghwa Telecom on my phone it tell me that my cell phone is unauthorized to use the system and then gives me the same number to call. When I attempted to call that number on my friend’s cell phone it prompts for the cell phone number which when I entered +19546326865, and then it promptly disconnects.
On Friday night 9:15 PM my time, 0815 EST Saturday your time, I call your customer service number; +19168434685 and talked to one of your representatives and then to one of your technicians on my friends phone which I will demand total reimbursement for the :21::43 international calling time. My Case number is TT00013267021, now it’s bad enough that this is the 3rd time that you have left me stranded without cell coverage the last time you cost me a quick diving job, since I am a self employed freelance Commercial Diver and rely on my cell phone, oh yes, that job was for between $ 5,000 to $ 10,000.
Now when I called, I was assured by your technician that this problem would be rectified within 24 hours which has come and gone, I have received no call back from AT&T as to the status of this problem.
Now if the services that I provide, the representation of myself, and my product were done in the same way as AT&T’s I would never be able to have any follow-up job offers for my services, so now what now is your major malfunction?
In fact I would bet that T-Mobile and even Verizon would be able to provide me with the coverage that I need. Come to think of it I know a lot of people including my family members use AT&T for their cell phone coverage, also I’m sure that the Better Business Bureau, and your competitors’ would also be interested in your misrepresentation of your services.
When I found out, by checking my account 9546326865 on the AT&T web site, I found this nice little message copied right off the web site; L103: As a security precaution, your account has been locked. For further assistance, you may click the image below to access our live Click to Chat group during the following times: 8:00am - 10:00pm M-F, 8:00am - 9:00pm Sat ET; or call Customer Service at 1-800-331-0500 or dial 611 from your wireless phone.
Now what part of worldwide coverage does this include, especially when I was assured that I would have seamless coverage. Also, when I informed the technician of this note and that my account had been locked he addimently denied this, which even more inflamed me because, basically he was implying that I was lying about the above message, that my account had been locked.
Now you need to fix my non-coverage by any means possible, even if you need to resort to kissing Chunghwa Telecom’s ass. Because I am going to be here until March 5th and when I get back to the States, AT&T will wish that they never treated me and misrepresented their product.
As of last night Saturday the 20th I still had no coverage and I found out from my friend, an interesting reason for your incumbency and for the lack of coverage which is, that AT&T and Chunghwa Telecom do not have a good working and binding relationship. Now if this is indeed fact then you are libel for the misrepresentation of your services. And by not informing me as of the my inquiry and agenda on the Feb. 12th call and insured that I would have cell phone coverage in Taiwan, China, and Japan as soon as my flight landed. I could have had time to cross my services to another provide that would offer the coverage I required.
Now fix my coverage and pronto!
Also call me as to the status of my coverage at 954-632-6865 since I can’t call you.
David Sim, (one very pissed-off customer)

never again.....I gave att a chance and they screwed it up FOREVER. I do not recommend att to anyone. Their customer service is horrible!! I canceled the line 3 days after I recieved the phone and still been having problems with the bill for 3 months now. I had to keep calling in to make sure they had my phone and to make sure my bill was only going to be for the days that I had the phone. They dont communicate with each other (the notes they leave for each other dont help) nor do they communicate with their customers!! Also get this, I recieved my phone bill a month later for $200 for the 3 days my phone was active...I went into the att store and he opened up my line and it show that it was currently ACTIVE even though att recieved the phone back weeks ago!!! If you do have an account with ATT and are having problems, make sure you keep calling back to verify that they did what they said because everytime I called back, nothing changed as if I never called them and left my bill to rack up.

I recently switched from AT&T contract based plan because I just couldn't keep up with the exorbitant monthly bills, not to mention their mediocre at best customer service. This time I went for prepaid mobile phone which i bought at Wal Mart. The plan is Straight Talk and though the phone is a no bells-and-whistles cell, it's perfect for texting and talking. The plan comes with unlimited calls, unlimited text, unlimited web access for just $45. By far the best plan out there right now.

I have nothing good to say about AT&T Wireless. I live in Cincinnati, Ohio and AT&T's 3G coverage and service here is terrible. I am on my second Blackberry phone and am constantly getting dropped calls at all times of the day and night, poor voice quality where there is crackling and static when I attempt to make a call, the voice constantly cuts out and sounds garbled, there are many times when I don't receive voice or text messages for a day or two, and there are many dead zones. On top of all this, the 3G network will go down periodically through the week. It's ridiculous and I am at the end of my rope. I pay $100 a month for this kind of service. I have called customer service and tech support numerous times and am always given the run around. Nothing is ever fixed. I'm on my second phone and the problems are still happening. My phone isn't the problem, it's their poorly managed network that they refuse to spend any money on to upgrade or add towers. Believe me, AT&T does not care about customers, it's about getting the money. I never had these kind of problems with Verizon and Sprint.

In every bill they charge additional money. Your bill never come normal. You should give at least 4 hours per month to talk to AT&T people to fix your problem, very stressed. Customer Service worst, very impolite. Once a customer service guy became enraged at me, very funny. You have to wait long hours on call. The plans and rates are very confusing. They charge two month bills for data plan in first month. They try to cheat you and grab your money wherever and whenever they can. I am Switching to Verizon.

Being handicapped, and retired, my wife and I started with AT&T sometime ago, now we can no longer afford the poor service, and dropped calls. At $@300.00 per month I can not get the dropped calls, nor poor reception remeeded, and they could careless; Tech. support, yeah, right. They have jacked me long enough, look-up" Materially Adverse", people cause this may be their wake-up call. BAD DOG !!!!!!!!!

NOTHING BUT DROPPED CALL BAD CUSTOMER SERVICE DONT BUY A PHONE FROM AT&T MY HUSBAND AND I ARE GOING TO VERIZON THIS IS WHY GM WENT DOWN BAD SERVICE YOUR DAYS ARE NUMBERED.

AT&T SERVICE IS THE WORST WE HAVE NEVER BEEN LATE WITH A PAYMENT MOVED TO A NEW ADDRESS AFTER 8 YEARS AT THE LAST ONE LATE BY MAIL BEING REROUTED TO NEW ADDRESS THEY TURNED OUR PHONE OFF WE PAY $150.00 A MO AND NEVER LATE GO TO VERIZON WE HAD THEM AND THIS NEVER HAPPENED SWITCHING TODAY THEY SUCK.

AT&T has been decent in this area, though there are alot of areas where the calls just randomly drop or signal is weak on one phone but on another it's strong. Driving around and using network functions is a hit or miss proposition.

Unreliable service along north green oaks blvd in far north Arlington, Tx close to the trinity river Very poor - one bar to zero bars; numerous dropped / uncompleted calls

AT&T provided excellent customer service--on a holiday!
I bought an iPhone in February. Very soon afterward, I started receiving calls for the woman who had the number before me. Calls from random people at all hours of the night, bill collectors, and even a call from a bail bondsman who practically interrogated me over the phone to make sure I wasn't actually her trying to fool him. The last straw was on Easter when I got a text from a guy saying, "Hey baby, just got out of jail." I thought I'd be nice, so I texted back and said it wasn't so-and-so's number anymore. He texted back a profanity-laden, threatening message. I called AT&T right then. Even though it was Easter, I was able to get through to a real person, quickly and easily. I explained the situation, and asked for a new number. The CSR apologized, was very helpful and friendly, and changed the number immediately. She also waived the usual $36 fee they charge for number changes because of the circumstances. I don't get any wrong number calls anymore, or any texts from jail.

very unsatisfied with at&t service. i am not the only customer in this area that has suddenly lost service. this company chooses to just double talk the situation,and offer no reason for the sudden drop in the service. if this cannot be corrected the contracts should be invalid! if all these customers don't pay thier bill wouldn't they be in default of thier contract?? i rated one star because i couldn't rate any lower! at&t customers beware don't expect any resolve to service problems as you will only get the runaround.

I know it's asking too much of any big corporation, but I insist that anybody I do business with have a desire to build relationship with customers, not just get whatever they can from customers. AT&T has inherited Apple's bait-and-switch and exhorbidant hidden charge and cusomer gouging philosophy. When I signed up for my AT&T plan they told me I could get an iPhone 3g at the contract price in mid-contract by simply renewing the contract for another two years. When it came time for me to buy the 3g, they told me I had to wait until my contract expired. Typical Apple bait-and-switch.

One thing I do know is don't buy the LG Vu or CU920 it sucks if you don't live in a big city!!!!!!

if you are looking for service and reliability, don't switch to ATT. i have been dissapointed with their service. i have been having dropped calls and not signal on my phone for a few days now and they having been able to help me. i called to terminate the contract with them,but they want to charge, when the problem is their service. but my only solution will be to pay and not give them my business again.

If there was an option for zero stars I would choose that. This service is horrible, I drop 4 out of 5 calls. I could have full reception and then I have none. At first I thought it was just my phone. I than recently moved to a bigger city in Illinois and I have no reception ANYWHERE! I have friends with US cellular who have full bars where I have none. My suggestion would be NOT TO GET THIS SERVICE!! It is useless.

My service just keeps getting worse and worse. They say I have coverage in my area and I keep telling them I don't. I haave dropped calls, undelivered voice mails, no service.

I have had too much problmes with at&t.
I got two junk phones that cost 200.00 and cant use them, they won't fix them, claiming it was my fault.
they charged me 127.00 without giving me the option.
never received the second rebate.
was ignored when I called by phone and email..

I don't recommend at&t to anyone.

Overall cell coverage is good but data coverage is spotty I go in and out of 3G areas pretty frequently. However when I travel coverage is always better in bigger cities.

I'm not really big on sifting through the details of all the plans. For me, most important is just being able to GET RECEPTION everywhere I go, which is a lot of places. I also live in a rather hilly area.

AT&T (I came in thru Cingular) is the one and only service I've tried (also tried Sprint, Verizon) that gives me good if not great reception pretty much everywhere I go.

Plus, I am a fan of the 450 minutes plan.

Love my IPhone. Service is great. Can talk, surf the net, get directions and store all my songs, pictures etc.

I like the rolloever minutes feature which has really helped us.